9001 support centre
pete thornton-smith | lightening the load of that System
"We were a new company without a quality system; enthusiastic but had no idea where to start. Pete’s knowledge and training has helped everything to fall into place. He has the ability to simplify the sometimes confusing standard and assisted us in implementing the requirements into our company procedures.
The information in our documents is now clear and precise and the ISO9001 auditor was impressed with our knowledge and understanding of our quality management systems".
Dr. Marcus Chadhra (Quality Manager)
"Thank you again for all the help you have given me over the months that the 18001 project has run".
Colin Baker, H&S Manager
"As regards Peter's recent work in installing our ISO 9001 system the quality of the work delivered and his knowledge of the subject was excellent. I'm so glad I didn't have to do it all on my own. Peter did the vast majority and it shows.
In addition, the support offered to me as the Management Representative was very good. He never failed to answer a call or email when I asked for advice or clarification. I would not hesitate to recommend him to you".
Andrew Pitchford (Sales Manager)
"Thank you very much for your help in getting us through certification. I would not hesitate to recommend your service".
Darrell Charlesworth, MD
"For us I can truly say that “Pete Thornton-Smith was our quality knight in shining armour".
Darren Nortcliffee, Owner
Given the challenge of having to gain a complex quality management credential such as AS9100 whilst keeping focused on our business, we perceived this as one of the most arduous and challenging barriers a company of our size would ever have to overcome. However, after engaging the services of Pete Thornton Smith, a quality management specialist and all round quality guru, our pain soon turned to surprising pleasure.
He created our system with an incredibly professional and thorough approach, linking his ideas without unnecessary jargon yet retaining thoroughness our bespoke requirements. I can say this generated total value for money and a clear understanding.
We received training and educational elements that came through clearly and automatically with day to day development and use of the system. In particular, software and information technology features, a real must for quality management personnel. If your looking for a quality mentor then look no further, you have found one.
Investment for companies whatever their size in today’s economic climate, has to be strategic and correct. After investing in Pete’s services we knew straight away that we had made the right call. We have begun to enjoy our quality management system through gaining the required knowledge and working the system which, in turn, has brought out our own hidden abilities.
For us I can truly say that “Pete Thornton-Smith was our quality knight in shining armour”.
Darren Nortcliffe (Owner)
"When I met Pete for the first time and bravely broached the subject what I didn't get was what I expected - a slow, sad shake of the head!
What I got instead was a slow, considered 'Okaaaay' and I left him to it.
On his next visit, there it was - rough, yes, but in the same way as a diamond is rough - sometimes you lose something of its beauty in the cutting. It's there, real, live and lookng wow!"
Michael Whitley (Owner)
"We took Peter on to resolve a serious business situation relating to our Quality System. Peter offered us a methodical yet flexible solution to the project and the auditor thought the work he had delivered was 'excellent'. We would therefore recommend Peter's work ethic and integrity to potential clients".
Steve Hoggar (Owner)
"We requested Peter to work on a business critical project for three months that had arisen following an audit by a major customer. He quickly assessed the situation and provided us with an in-depth response backed by a methodical schedule of work that helped us recover the situation at their next visit.
Throughout he was reliable in delivering a knowledgeable and professional solution to the point where we extended his contract for a further 6 months. We would not hesitate to engage his services in the future and would recommend him to other clients".
Alastair Lang (Managing Director)
"Pete is a gentleman and a pure pleasure to work with. He is one of those rare people who can make a Quality Management System easy to work, implement and maintain. His suggestions and ideas as to how to adapt your systems to meet the requirements as laid out in the various quality standards has made my life and the life of my colleagues easier as a result. I would highly recommend Pete to anyone as a Quality Management Consultant".
Shane Casey (AS9100 Quality Representative)
+44 (0)1709 301303
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9001 Support centre